shipping & return policyAll orders are shipped by UPS on business days only (Monday to Friday) excluding holidays. Orders placed before 1 PM EST on business days will begin processing that day, orders placed after 1 PM EST will begin processing the following business day. Ground orders will be shipped within 48 hours of processing.
For overnight service, orders must be submitted Monday-Friday by 11AM EST. Overnight orders placed on Thursday after 11AM through Friday 11AM EST will arrive on Monday. Overnight delivery orders placed on Friday after 11AM EST and over the weekend will arrive on Tuesday. If you choose to ship your orders to multiple locations, there will be additional charges for each destination.
We are unable to ship to PO Box and military addresses.
You can select to send a package to:
1. Billing Address: the same address as your billing address for your credit card
2. Shipping Address: an alternate address for you WEBSITE RETURN/ EXCHANGE POLICY If you are not completely satisfied with your Thom.Dolan purchase, you can send it back to us for an exchange or a refund. Returns must be postmarked within 21 days of the original shipping date and should be sent prepaid. We will not accept CODs. All merchandise returned must be unworn, unwashed, with the price tags intact. Packing slips are required for all returns. We recommend that you send the package back to us via traceable carrier and to insure the full amount of the merchandise you are sending back to us. We are not responsible for missing packages.
Original packaging must be intact in sellable condition. Exchanges/Refunds are processed within 14 days after we receive the merchandise. You will receive a confirmation by email when your exchanges/refunds are processed. We will not be able to process your exchange without having your original order back to us. In case merchandise is not available for exchange, you will be reimbursed. We will refund the credit card you use for the original purchase for the purchase price of the merchandise, excluding shipping cost. Shipping costs will only be refunded when the return is a result of our error or damaged merchandise. You must include receipt for (ground only) shipping with return or you will not be refunded. If merchandise is damaged on the way, please contact us by phone or email before sending it back to us. Sale merchandise, underwear, jewelry, swimwear, beauty/apothecary products, music, video, and book are Final Sale. We have the right to deny credits if the merchandise returned does not meet our return policy requirements. If you have any question regarding return/exchange, please phone or email us Monday - Friday (except holidays) between 10AM - 6 PM EST